Return & Refund Policy

At Nexviro, we are committed to providing quality products and ensuring customer satisfaction. If your order arrives damaged or defective, we are here to help.

Eligibility for Returns

We accept returns only if the item is damaged or defective upon arrival.

To be eligible for a return:

• The request must be submitted within 30 days of receiving your order.
• The item must be in its original condition and packaging whenever possible.
• Proof of the damage or defect (such as clear photos or videos) may be required.

Returns requested for reasons other than damaged or defective items, including change of mind, incorrect selection, or normal wear and tear, are not eligible for a refund.

Refund Process

Once your claim has been reviewed and approved, we will process your refund to the original payment method.

Refund processing times may vary depending on your payment provider.

Non-Returnable Items

We do not accept returns or issue refunds for:

• Products that are not damaged or defective.
• Items showing signs of misuse, improper handling, or accidental damage after delivery.
• Requests made more than 30 days after delivery.

Damaged Items

If your order arrives damaged, please contact us as soon as possible within the 30-day period and include photos clearly showing the issue. Our team will review your request and provide the appropriate resolution.

Contact

For all return and refund requests, please contact us through the Contact Form available on our website.